Returns and Refund Policy

Refund policy

 

At Kith and Kin Forever, we are dedicated to providing you with exceptional products and services, and that includes our comprehensive Package Protection coverage. We understand that unexpected situations can arise during transit, and our protection plan is designed to offer you peace of mind and support in such cases.

Coverage Details:

  1. Product Lost in Transit: In the unfortunate event that your order goes missing during transit, our Kith and Kin Forever Package Protection (available for purchase) has you covered. We have established a streamlined claims process to ensure that you receive the assistance you need. Simply initiate a claim within 72 hours of the delivery, and we'll guide you through the necessary steps to resolve the situation.

  2. Product Damaged in Transit: We recognize the disappointment of receiving a damaged product due to transit issues. With our protection plan, you can rest assured that we are here to help. Should you encounter a damaged product upon delivery, our Kith and Kin Forever Package Protection (available for purchase) is designed to provide a solution. Initiate a claim within 72 hours, and we'll work closely with you to arrange a replacement or repair.

Terms and Conditions:

To maintain transparency and provide you with a seamless experience, we've outlined the terms and conditions of our Kith and Kin Forever Package Protection:

  • Note: Our Package Protection coverage is available for purchase at the time of placing your order. Please ensure you opt for this protection if you wish to avail its benefits.
  • Claims must be reported within 72 hours from the time of delivery. This timeframe ensures that we can promptly address any concerns that may arise.
  • Each eligible item covered by our protection plan is entitled to one replacement or repair. Our goal is to ensure that you receive products that meet your satisfaction.
  • To expedite the claims process, please provide us with a clear image of the defective product. Our dedicated Customer Support Team is ready to assist you and will guide you on the most effective method for submitting images.

At Kith and Kin Forever, we prioritize your satisfaction and aim to provide you with a shopping experience that's worry-free. Should you have any questions about our Package Protection coverage or need further clarification, please feel free to reach out to our Customer Support Team. Your trust in us is greatly appreciated, and we're here to ensure that you have a positive experience every step of the way.

We want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via kithandkinforever.com or you can give us a call at 508-762-9799.

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

  1. To begin the returns process, please send an email to our customer service support team at info@kithandkinforever.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund. 
  2. As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  3. If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address. 
  4. Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
  5. You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days.
    • We can send a replacement of the order and have it ready within the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local delivery service and validate it, as soon as the review is complete, we will be sending a replacement.

We do not accept returns or exchanges for custom metal signs. We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items. 

Have more questions? Reach out to our Customer Support Team at 508762-9799 from 9:00AM to 5:00PM Monday to Friday or email info@kithandkinforever.com